Organic Lemon Oil

Return Policy:

1. Eligibility for Returns:

- You may return items within 30 days of the purchase date.

- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

- Personalized or custom-made items are not eligible for returns unless they arrive damaged or defective.

2. Initiate a Return:

- To start a return, please contact our customer support team at Rachel@liv-holistic.com

- Provide your order number, a detailed reason for the return, and any relevant photos if the item is damaged or defective.

3. Return Shipping:

- Customers are responsible for return shipping costs, unless the item is damaged, defective, or the return is due to our error.

- We recommend using a trackable shipping method for returns.

4. Refund Process:

- Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria.

- If the return is approved, we will initiate a refund to your original payment method. Please allow [X] business days for the refund to process.

5. Exchanges:

- We do not offer direct exchanges. If you need a different product, please follow the return process, and then place a new order for the desired item.

6. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including return shipping costs if applicable.

7. Final Sale Items:

- Certain items may be marked as "Final Sale" and are not eligible for returns or exchanges. Please check the product description for details.

8. Cancellations:

- If you need to cancel an order, please contact us within 24 hours of placing the order. We cannot guarantee cancellations for orders that have already been shipped.

By shopping with us, you agree to abide by this return policy. If you have any questions or require assistance, please don't hesitate to contact our customer support team. Thank you for choosing [Your Shop Name], and we appreciate your business!

Shipping Policy:

1. Processing Time:

- All orders are typically processed and shipped within 4 business days of the order placement, unless otherwise stated.

2. Estimated Delivery Times:

- The estimated delivery time depends on your shipping method and location, typically orders arrive within 7-10 days.

3. Order Tracking:

- You will receive a tracking number via email as soon as your order is shipped. You can use this tracking number to monitor the status and progress of your delivery.

4. International Shipping:

- We currently do not offer shipping outside of the United States, however digital products and the membership community are available globally.

5. Shipping Delays:

- While we make every effort to meet our estimated delivery times, please understand that unforeseen circumstances, such as extreme weather or carrier delays, may affect the delivery schedule.

6. Shipping Fees:

- Shipping fees are calculated based on the weight, dimensions, and destination of your order. These fees will be displayed during the checkout process for your review before completing your purchase.8. Address

7. Accuracy:

- It is essential to provide accurate and complete shipping information during checkout. We cannot be held responsible for shipping delays or misdeliveries resulting from incorrect or incomplete address details.

8. Multiple Shipments:

- In some cases, if your order contains multiple items, they may be shipped separately to ensure faster delivery times or due to stock availability.

If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to contact our customer support team at Rachel@liv-holistic.com

Thank you for shopping at Liv Holistic, we appreciate you!

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